Delivery, returns & refunds

Mainland UK delivery

Delivery costs £6.50 on orders under £60. Orders of £60 or more qualify for free mainland UK delivery. Estimated delivery is 3–5 working days. Orders are dispatched as soon as possible after purchase.

Northern Ireland & UK Highlands

Different delivery charges may apply. Please contact us before ordering for further information. We also need to confirm island deliveries before accepting an order. Online delivery is limited to supported mainland postcodes.

Returns & Refunds Policy

We want you to be happy with your purchase. Please contact The Abundance of Beauty within 30 days of receiving your order if you wish to return an unwanted product.

Eligible voluntary returns

For our extended 30-day change-of-mind policy, products must be unopened, unused, undamaged, in their original packaging and in a resalable condition. Email us before returning an item so we can provide return instructions. These conditions do not restrict your statutory cancellation or faulty-goods rights below.

Unwanted items & change of mind

Contact us within 30 days if you change your mind or order the wrong product. For voluntary returns requested after the statutory 14-day cancellation period, a 20% restocking fee may apply; we will confirm any fee before you send the goods. No restocking fee applies when you exercise statutory cancellation rights or return faulty, damaged or incorrectly supplied goods.

Your statutory online cancellation rights

For eligible products bought online, tell us within 14 days after receiving your goods that you want to cancel. You then have another 14 days to send them back. Email info@theabundanceofbeauty.co.uk with your order reference and the items you wish to return. Contact us for the correct return address before posting; you do not need to give a reason to exercise your cancellation right.

Opened hygiene products

We cannot accept change-of-mind returns or give refunds for sealed products that are unsuitable for return for health protection or hygiene reasons once their hygiene seal has been broken after delivery. Opening the outer delivery packaging alone does not remove your cancellation rights. For other products, you may inspect them as you would in a shop; we may deduct a reasonable amount for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Faulty, damaged or incorrect goods

Your statutory rights are not affected by our opened-product policy. If your order arrives damaged, faulty or incorrect, please contact us within five days where possible and include photographs if available so we can resolve the issue quickly. This request is not a deadline that limits your statutory rights: you can still report a fault later, including after opening the product. We will arrange an appropriate replacement or refund in accordance with those rights. Where the law provides a right to reject, repair, replacement or refund, we will honour it. This includes the usual 30-day short-term right to reject faulty goods. We cover reasonable return costs for faulty or incorrectly supplied items.

Return costs and refunds

Once your return has been received and inspected, we will confirm the refund due. You pay the direct return postage for an eligible change-of-mind return. Please package goods securely and retain proof of posting. We refund eligible returns to the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. When cancelling the whole eligible order, we also refund the original standard delivery charge; any extra cost for a premium delivery method is not refundable.

Digital downloads

Digital products are supplied after verified payment. If you expressly request immediate supply and acknowledge losing your cancellation right, that right ends when supply begins. Rights for faulty or misdescribed digital content remain. Your secure download link lasts 30 days; contact us if you need access renewed.

Treatments and courses

Product return rules do not replace appointment terms. See our booking terms for appointment deposits and cancellations. Course dates and payment arrangements must be confirmed before payment.

Questions: info@theabundanceofbeauty.co.uk or 07885 568294.